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The Linen Store Policies
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| Receiving Your Order |
When you receive your order be sure it is exactly what you
ordered and that it fits properly before using or washing, if the item
is incorrect please call customer service at 1-800-725-4146 for assistance. |
| Customer Service |
Our customer service center is open Monday - Friday 8:00am
to 4:00pm (PST), if you have any questions you can call us direct at 1-800-725-4146
or you can e-mail
us 24 hours a day 7 days a week including holidays for a prompt response. |
| Placing Your Order |
You can place your order using our secure shopping cart ordering system
or by faxing or mailing our order form directly to us, or you can call
customer service at 1-800-725-4146 for assistance. |
| Shipping |
Most Items will ship within 2 to 15 business days. Holiday
seasons, large orders, custom items, special orders and out of stock items
may take longer. In addition, please allow up to 7 business days from the
day your order has been shipped for UPS Ground Deliveries to be delivered
within the continental United States. Large orders, items which are oversized
or shipped via U.S. Mail, overseas shipments, Alaska, Canada, Hawaii, Military
addresses & P.O. Boxes may incur additional shipping costs depending
on weight of package and can take longer to arrive once shipped. Overseas
shipping can take 4 to 10 weeks for delivery depending on method of shipping
once shipped. Not all items are available for U.S. Mail shipping. Incorrect
addresses will be subject to a $10.00 UPS correction fee. Signature required
option is available for UPS shipments upon request only. Click
here for shipping costs and information. Please call our customer service
department for shipping information on all furniture, bed frames and hardware.
Items indicated as "Free Shipping" will ship via standard U.S. Mail, UPS
or FEDEX shipping and is available only within the continental United States.
If you are requesting a rush order and require delivery before times
indicated, please call us direct at 1-800-725-4146 to place an order or
for current shipping times for particular products. |
| Returns, Credits |
If you are not satisfied with your purchase within 30 days
of receipt of your order, the item will either be replaced or a refund
will be issued per our return policy (minus s&h and restocking fee
if applicable) upon return of item(s) by customer. "This policy does not
apply to all items". See "Silk / Satin Bedding" for information on satin
items. All merchandise must be returned within 30 days of receipt
in original resalable condition and not to have been used, washed or damaged
in any way unless defective. Items which have been received by the customer
after 30 days are subject to the manufactures return policies for that
specific item. Some items may not be returnable or may be subject to a
15% restocking fee, items listed as "Discontinued", "Closeouts" or "Limited
Availability" are non-returnable.
Customer is responsible for return of product(s) to correct return address
and all returns must be issued a return authorization. Returns received
used or without original packaging per Specialty Linens policy will not
be accepted unless defective. Please call customer service direct prior
to return for return address and authorization, returns received without
proper authorization will not be accepted, return authorizations expire
after 30 days of being issued. All velvet items, hand crafted quilts, special
order bed skirts, special order canopy tops, special order bedspreads,
Italian Linens, canvas & vinyl futon bedding, vinyl bean bags-chairs,
and "Special Order" items are non returnable. Sheet sets not defective,
feather bedding, fiber beds and Goose Down items are non returnable if
removed from the package it was shipped in. Silk bedding not defective
are non returnable if removed from the package it was shipped in.
Please call or e-mail customer service if you have any questions on
which items are non returnable or have a restocking fee, return authorizations
will only be issued by calling customer service direct. Refunds, replacements
or credits are normally issued within 2 to 3 weeks of receipt of return
or after inspection of item if required. Upon receipt of any return customer
may be charged an additional amount for re-shipping package back to customer
if item returned has been used, damaged, washed or is a non-returnable
item per Specialty Linens policy.
In your return package please include:
The packing slip.
A note telling us what the problem was.
A note stating whether you would like a credit or an exchange for another
item. |
Sheepskins
Fiber Beds
Feather Bedding
Goose Down Bedding |
Sheepskins, 100% Goose Down bedding, Feather and Fiber bed
bedding, all goose and feather filled pillows are returnable within 7 days
of receipt only if not removed from the package it was shipped in. Please
call for return authorization prior to returning. |
Italian Bedding
Silk & Satin Bedding
Italian Linens
Silk Charmeuse
Silk Habutai
Bridal Satin
Polyester Woven Satin
Polyester Knit Satin
See Also: Cancellation Policies |
Italian Linens order cancellations are not accepted after order has
been received by Specialty Linens/Nationwide Sales, Inc. Silk & Satin
items may be returned for exchange or refund within 30 days of receipt
only
if not removed from its package and are in original resaleable condition
and are not special ordered in size or color. All Bridal Satin items
and special order satin items are non-returnable. Bridal Satin sheets and
duvet covers are professionally center seamed, Bridal Satin items will
wrinkle and can be ironed. Bridal Satin is a sleek woven fiber for that
special look and feel one associates with fine satin bedding. It is called
Bridal Satin because it is used by many bridal gown manufacturers for this
very purpose. Bridal Satin is machine washable. The densely woven satin
fabric is both very elegant and machine washable, if treated with proper
care, it will last for a long time. Silk & Bridal Satins should be
washed by itself on a gentle cycle, cold water setting, please do not,
under any circumstances, use hot water, heat is an enemy of Silks &
Acetate Bridal Satin for both washing and drying, also, do not use any
type of bleach, fabric softer is not necessary, woolite preferred.
When finished washing, promptly remove to avoid unnecessary wrinkles, line-dry,
or use a cloths dryer set to "Fluff No Heat". When dry-to-the-touch promptly
remove to your bed or loosely roll up for storage, if desired for that
fantastic smooth satin look, touch up any stubborn wrinkles on the reverse
side with a clean steam iron set to the lowest steam setting recommend
by your iron for satin, do not use iron on silk. Dry Clean any of our silk
or satin comforters due to their bulk, home machine washing though possible,
is not recommend for our comforters. To extend the life of any silk or
satin bedding we suggest rotating sheet sets frequently so that one set
is not abnormally worn due to continual usage. Specialty Linens and its
manufacturers are not responsible for normal wear & tear, abuse, mistreatment,
damages due to washing and shredded or worn fabrics in areas of usage. |
| Special Order Items |
All products which are indicated as "Special Order" are
NON-RETURNABLE. All Italian Linens and special sized Bridal quality satin
items are non-returnable. Refunds or credits will not be issued on special
order items, if you receive a special order item and it is the wrong color,
wrong size, damaged or is defective, the item will be repaired if necessary
or replaced at no cost to you. Some special orders may take
2 to 6 weeks before shipping. Please call or e-mail customer service if
you have any questions on "Special Order" or non-returnable items, or cancellation
policies. |
Damages
Exchanges
Replacements
Defects
Claims
Warranties |
All items are warranted for 30 days from date of receipt
by customer. Items for exchange must be issued an exchange number and items
must be in original resaleable condition and not to have been used or washed
per Specialty Linens policy. Returnable items which are defective will
be issued a full credit if not replaced or exchanged, defective items which
are non-returnable will be replaced only. Customer is responsible for return
of defective item per Specialty Linens return policies. A full refund will
be issued for item deemed defective if replacement is not possible. Items
under warranty which are claimed to be defective and items for exchange
must be issued a return authorization number and return instructions by
Specialty Linens. Wrinkling of fabrics may be common for most 100% cotton,
Silk and Bridal Quality Satin materials. Specialty Linens and its manufacturers
are not responsible for normal wear & tear, abuse, mistreatment, damages
due to washing and shredded or worn fabrics in areas of usage. If you received
a damaged or incorrect item or have any questions, please call Specialty
Linens at 1-800-725-4146. |
| Cancellations |
Cancellations will be accepted prior to shipping of order
by phone or fax only. Please call 1-800-725-4146 or 1-509-924-8979,
or fax your cancellation to 1-509-927-2655. If an order has already been
shipped or was not able to be canceled due to shipping procedures then
the customer will be responsible for return of item(s) per Specialty Linens
product and/or return policy. All Bridal Satin items and Special Order
Satin orders may be subject to a 15% cancellation fee after 5 days of ordering,
item may not be cancelled if order is already in production or if shipped.
Italian Linens order cancellations are not accepted after order has been
received by Specialty Linens/Nationwide Sales, Inc. Please call or e-mail
customer service if you have any questions. |
| Shipping Status |
You may e-mail Specialty Linens for status inquiries. Please
provide name of person who placed order, name of person item is shipping
to, and brief description of items ordered. Tracking numbers may not be
available for all shipments, if an order has been shipped and is past due
for delivery, mis-delivered or possibly lost by the shipping company, you
may contact Specialty Linens to have the package tracked. |
Backorders
Product Delays
Out of Stock Items |
Backorders are a result of manufacturer delays in producing
products to be shipped directly to Specialty Linens or its customers. Specialty
Linens may choose to partial ship an item and backorder the remainder of
any item ordered and ship that item at a later date at no cost to the customer.
It's possible that some items may be temporarily out of stock for as long
as 2 to 6 weeks due to color, style, size, manufacturer and mill delays
or other unforeseen circumstances. Customers will be notified only
if item ordered has been discontinued or is no longer available. |
Catalogs
Fabric Swatches |
We do not offer printed catalogs. Although we do not offer
fabric swatches for most items there are only a few products that we do
offer swatches for, those fabrics which we do offer swatches for we cannot
guarantee that if a fabric swatch is sent that the swatch received will
match an item ordered of the same material. Please call customer service
if you have any questions on our product colors. |
| Product Colors |
Although we make every effort to provide true and accurate
colors for our products listed on our web site and as a result of individual
computers and monitor settings, we cannot guarantee the color(s) viewed
on ones monitor will be an exact match to the actual material colors delivered,
in addition, we also cannot guarantee that if a fabric swatch or product
item is sent that the piece received will match an item ordered of the
same material at any other time as dye lots and fabric colors change and
may be different from time to time per the manufacturer. Please call customer
service if you have any questions on our product colors. |
| Product Sizes |
All finished sizes for products advertised are based on
information provided by the manufacturer of the item, sizes may vary slightly
depending on conditions during manufacturing, production, material content
and washing. Specialty Linens and its manufacturers are not responsible
for shrinkage of material. |
| Payment |
We accept Visa, American Express, Optima, Master Card and
Discover for credit card payments. Cashier checks, money orders and personal
checks are accepted for mail-in orders, personal checks may delay order
processing 10 to 14 days to allow for check clearance. Credit and debit
cards will be authorized upon receipt of order and charged at time of shipping
or if shipment is imminent, some secured credit cards or debit card bank
issuers may withhold funds upon authorization by Specialty Linens. |
Secure Shopping
Privacy Statement |
For each visitor to our store, our web server does not automatically
recognize or capture any information regarding our customers domain or
e-mail address. We collect information volunteered by the customer only.
We do not sell or make the customers e-mail address, billing or shipping
address and telephone number of our customers available to any outside
organization. |
| Business Hours |
Normal business hours are Monday - Friday 8:00am to 4:00pm
Pacific West Coast Time. Specialty Linens offices will be closed during
all major holidays. |
| Questions |
If you have any questions, please call customer service
during our normal business hours at 1-800-725-4146 Monday - Friday 8:00am
to 4:00pm Pacific West Coast Time, or fax 1-509-927-2655 24 hours 7 days
a week. |
| Errors |
Errors - Descriptive, typographic or photographic errors
are subject to correction. We reserve the right to limit quantities ordered. |
Payment Disclaimer
Information |
Pursuant to [15 USC 1601] and Bus & PC Section 6850-0956.
You may be liable for applicable collection fees, court costs and attorney
fees, in the event of an unpaid balance. In the event of any dispute or
charged back transaction, such transaction will be investigated by NDCC/AECS.
You hereby agree that by entering this site, or by entering into a payment
method that such agreement is considered an electronic agreement and you
may be held liable for any an all such damages. In the event you do not
understand this disclaimer you may contact customer service toll free at
1-800-725-4146 |
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Write to:
The Linen Store
P.O. Box 863
Veradale, WA 99037
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